Privacy Policy

Vergina Hotel respects and is committed to protecting every guest’s right to privacy and the protection of their personal data. This Privacy Policy explains how personal data provided through our website or in connection with the services offered by the hotel is collected, used, stored, and protected.

Personal data is processed in accordance with the General Data Protection Regulation (EU) 2016/679 (GDPR) and the applicable Greek and European legislation.

Collection of Personal Data

Vergina Hotel may collect personal data voluntarily provided by guests when making a reservation, completing a contact form, sending an email, or otherwise communicating with the hotel.

Such data may include, but is not limited to, the guest’s full name, contact details, reservation information, billing details, and any other information provided in connection with communication with the hotel or the guest’s stay.

Purposes of Processing

Personal data is processed solely for purposes related to the operation of the hotel, including:

• managing and confirming reservations;
• providing accommodation and hospitality services;
• communicating with guests before, during, and after their stay;
• issuing invoices and other legally required tax documents;
• complying with legal and regulatory obligations;
• improving the operation of the website and the quality of the services provided.

Legal Basis for Processing

Personal data is processed where necessary:

• for the performance of a contract relating to the guest’s stay or to take steps at the guest’s request prior to entering into such a contract;
• to comply with the hotel’s legal obligations;
• for the purposes of the legitimate interests pursued by Vergina Hotel, provided that such interests do not override the rights and freedoms of the data subject;
• or on the basis of the guest’s consent, where such consent is required by law.

Disclosure of Personal Data

Vergina Hotel does not sell, rent, lease, or otherwise disclose personal data to third parties.

Access to personal data may be granted only to carefully selected service providers acting on behalf of the hotel or to competent public authorities, where such access is necessary for the provision of the hotel’s services or is required by applicable law.

Data Retention

Personal data is retained only for as long as necessary to fulfil the purposes for which it was collected or for the period required under applicable tax, accounting, and other legal obligations.

Data Security

Vergina Hotel implements appropriate technical and organisational measures to protect personal data against unauthorised access, loss, alteration, disclosure, or any other unlawful processing.

Data Subject Rights

In accordance with applicable data protection legislation, every individual has the right to: access their personal data, request the correction or deletion of their personal data, request the restriction of processing, object to the processing of their personal data and receive their personal data in a portable format where applicable.

Individuals also have the right to lodge a complaint with the Hellenic Data Protection Authority (HDPA) if they believe that their personal data has been processed unlawfully.

Cookies

The Vergina Hotel website uses cookies to ensure its proper operation, enhance the browsing experience, and, where applicable, collect statistical information regarding website usage.

For further information, please refer to the Vergina Hotel Cookie Policy.

Contact

For any questions regarding the processing of personal data or to exercise any of the rights provided under applicable data protection legislation, you may contact Vergina Hotel using the contact details available on our website.

Amendments to this Privacy Policy

Vergina Hotel reserves the right to amend or update this Privacy Policy at any time in order to reflect changes in applicable legislation or modifications to the operation of the website and the services provided. Any revised version of this Privacy Policy will be published on this page and will become effective from the date of its publication.